Obsolete business systems hampered our client's expansion, while digitally-backed market competitors threatened corporate viability. The client's incapacity to navigate a technology-driven industry hampered business. Existing system hindered expansion and their capacity to follow, record, and analyse consumer behaviour, needs, and purchase trends consistent with expanding smartphone, internet, and social media usage. Non-responsive business platforms, incorrect product access, and no integrated payment gateway system across platforms and devices crippled operational effectiveness and customer engagement.
Our team understood client attitudes and pain points to create a mobility solution and system modernization approach while minimising company disturbance. Once the plan was in place, we designed, created, and launched a scalable, user-friendly iOS and Android app. Customers may view and shortlist goods, place orders, and pay using any device using our solution. Clients received multilingual help. The technological platform's French and English alternatives simplify purchasing for native customers.
A third-party payment gateway enables safe, rapid, and easy electronic transactions. This increased mobile and online payments and improved customer experience.We also implemented a dynamic dashboard which enables optimum resource utilization and automated inventory management. With real-time reporting capabilities, the dashboard helps the management to see through functions, tasks, and resources anytime, anywhere and enable effective decision-making. As outcome of this 400,000+ Users registered and 85% Increase in customer delight achieved
Customers are tech-savvy and marketplaces are turbulent as a result of the increasing smartphone and internet adoption. When our client requested an innovative and realistic mobility road map that could support their company objectives, enhance performance, facilitate agility, and provide an enhanced omnichannel customer experience, we realized this strong mobility solution would provide new growth prospects.